Humphreys Wine Club

Terms and Conditions/Legal

If you continue to with your order past this point, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not continue.

Under the Liquor Control Reform Act 1998, it is an offence:

To supply alcohol to a person under the age of 18 years (Penalty exceeds $6000)

For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500)

You must be aged 18 years old to purchase any Mantons Creek Winery Pty Ltd wine

By continuing with this order, you are declaring that you are 18 years of age or older.

If you do not verify that you are 18 years or older your order will not be processed.

Delivery via Australia Post cannot be left at the door and must be signed for by a person able to verify that they are over 18 years of age.

Your contract of sale is with Mantons Creek Winery Pty Ltd ABN 27 165 040 120 under its Liquor Licence No. 32802018.

The sale of liquor pursuant to the offer to purchase from the website is made at our licensed premises attached to Liquor Licence No.32802018.

TERMS & CONDITIONS OF WINE CLUB MEMBERSHIP

I authorise Mantons Creek Winery Pty Ltd to debit my credit card with the cost of my wine deliveries each order period

I understand that I will receive pre-delivery notification by email of upcoming shipments up to four weeks in advance at which time I can elect to cancel my delivery

I understand that my selection of wines will be used as my preference for future deliveries and that vintages and prices may change and I will be notified in writing

The wines I am purchasing are not for re-sale by a licenced person

I am 18 years or older

To accept delivery there must be a person 18 years or older present to sign

Wine Club discounts will not apply in conjunction with other special offers unless specified

Benefits can only be claimed on verification of my club membership details

I must notify Mantons Creek Winery Pty Ltd in writing if I choose to withdraw from the Wine Club 4 weeks before my next scheduled delivery

WINE CLUB AND NON-WINE CLUB ORDERS

All prices include GST and are quoted in Australian dollars.

All orders must be in multiples of 6 bottles as our case sizes for safe transport are for 6 or 12 bottles. Please feel free to order as many cases as you would like.

Mantons Creek Winery Pty Ltd currently ships within Australia only.

Mantons Creek Winery Pty Ltd reserves the right without prejudice to its other rights under these Terms and Conditions or at law to cancel orders or to suspend deliveries until payment is made in full.

Mantons Creek Winery Pty Ltd reserves the right to alter pricing of a product/products at any time at the sole discretion of the company. In the event that a system error occurs and pricing is displayed incorrectly, Mantons Creek Winery Pty Ltd reserve the right to alter pricing and quantity supplied to reflect the correct value.

Mantons Creek Winery Pty Ltd reserves the right to refuse any order and to withdraw any wines or any range of wines from sale from time to time notwithstanding that such wines may be displayed on Mantons Creek Winery Pty LTd website for purchase.

You acknowledge that once an order is made it cannot be cancelled without the written consent of Mantons Creek Winery Pty Ltd and on terms whereby you indemnify Mantons Creek Winery Pty Ltd for any administration and financial costs incurred by it.

FREIGHT CHARGES FOR WINE CLUB MEMBERS

Delivery is free of charge for Wine Club Members, except for Northern Territory and remote areas, which will incur additional freight fees and handling costs to those outlined. These will be determined prior to shipping. Please call us to enquire about costs if your location falls into this category.

In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.

Mantons Creek Winery Pty Ltd reserves the right to charge any freight and handling fee on any special orders. Mantons Creek Winery Pty Ltd reserves the right to change freight charges.

FREIGHT CHARGES FOR NON-WINE CLUB MEMBERS

Mantons Creek Winery Pty Ltd uses the facilities of Australia Post to send wines.

In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.

Mantons Creek Winery Pty Ltd reserves the right to charge any freight and handling fee on any special orders. Mantons Creek Winery Pty Ltd reserves the right to change freight charges.

DELIVERY

Please allow for up to 7 - 10 working days for your wine to be received after receiving confirmation of your order.

If you have not received your wines in this timeframe, please contact us and we will trace your delivery.

You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be to your account.

To ensure correct delivery – please be aware that if you are not available to receive delivery:

Australia Post will leave a card informing you of wines available for collection at your post office if there is no-one home to take delivery. Australia Post will not leave the wines unattended as they follow responsible conduct law.

Nor will they be left with persons under the age of 18 years (proof of age may be required).

Delivery times made known to you are estimates only and Mantons Creek Winery Pty Ltd is not liable for any late or non-delivery.

Please allow up to 5 working days for capital city deliveries and up to 10 working days for regional areas, although we cannot be accountable for unusual delays by Australia Post.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancel an order.

Without limiting the operation of any other Terms and Conditions herein, Mantons Creek Winery Pty Ltd will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Mantons Creek Winery Pty Ltd is not liable for any loss, damage or delay occasioned to you or any other person claiming through you arising from late or non-delivery of the wine ordered.

Contact us:

Mantons Creek Winery Pty Ltd

240 Tucks Road, Shoreham VIC 3916

Phone: 0492 216 552

Email: cellardoor@mantonscreekestate.com.au

RETURNS POLICY

Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you received you can return them for a full refund (provided that at least 9 bottles from the case are returned to us in good condition), under the following circumstances:

The un-opened wine bottles are returned within 7 days of opening any of the wine cases, and upon internal testing of the product by Mantons Creek Winery Pty Ltd it is deemed faulty or defective.

We will refund your money when we receive the goods and we are satisfied that they are in original condition.

You will need to supply the following information, most of which will be on your Invoice upon returning the product:

Your Name and Contact Details

The Invoice Number & Invoice Date

Description of Product to be Returned

The Reason for Return

All returns are to be delivered to: Mantons Creek Winery Pty Ltd, 240 Tucks Road, Shoreham VIC 3916

For enquiries contact us via cellardoor@mantonscreekestate.com.au or 0492 216 552. We will bear the reasonable cost of returning goods that are defective, do not meet the product description or were sent in error. All other returns are at your expense.

Damaged in transit

In the event that you receive a product that appears to have been Damaged in Transit you should:

Refuse to accept delivery of the product.

Direct the Courier to Return Goods to Sender.

Notify us immediately. Please contact us via cellardoor@mantonscreekestate.com.au or 0492 216 552

If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify us immediately, so we can process the return as “Damaged in Transit”.

ELECTRONIC COMMUNICATIONS

When you use this site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.

From time to time, Mantons Creek Winery Pty Ltd may wish to advise you of special offers - new releases etc. If you do not wish to receive further correspondence of this type from Mantons Creek Winery, you will be given the opportunity to have your name removed permanently from our mailing list at the bottom of the email.

PRIVACY POLICY

We do not record or store any of your financial details such as credit card numbers for online orders that you place. Only your name, address, order quantity and totals are recorded for delivery and accounting purposes.

We will not give any of the details we collect about you to any other party without express permission from you or otherwise as required by law